Xk88 FAQ — Your questions answered, right here

There are several reasons why your xk88 account may get locked, and each has its own resolution:

1. Five consecutive incorrect password attempts: This is the most common cause. When it happens, your account is automatically locked for 30 minutes. Wait 30 minutes, then try again with the correct password. If you can't remember your password, go to the login page and select "Forgot Password?" to reset it via OTP.

2. The system has detected suspicious activity: If a login attempt is made from an unrecognized IP address or device, your account may be temporarily locked as a security measure. Contact us via live chat or at support@xk88.best — once your identity is verified, the lock is lifted within 30 minutes to 2 hours.

3. Suspension due to policy violations: An account may be permanently closed if found to have multiple accounts or violations of platform rules. In such cases, you will be notified by email and given the opportunity to appeal.

Don't panic if your account gets locked for any reason — email support@xk88.best with your mobile number and registered name. In most cases, the issue is resolved within a few hours.

Enabling Two-Factor Authentication (2FA) on your xk88 account significantly increases its security. Each time you log in, you'll need to enter both your password and an OTP sent to your mobile — so even if someone knows your password, they still won't be able to access your account.

Steps to enable:

1. Log in to xk88 and click on your profile in the top right corner.
2. Go to "Account Settings" > "Security" tab.
3. Find the "Two-Factor Authentication" option and click "Enable."
4. An OTP will be sent to your registered mobile number — use it to verify.
5. Once you see the confirmation message, 2FA has been successfully enabled.

With 2FA enabled, deposits and withdrawals may require an additional verification step — this is to keep your funds secure. To disable 2FA, go to the same Settings page, select "Deactivate," and confirm via OTP.

Xk88 offers two options to take a temporary break without fully closing your account:

Option 1 — Cooling-Off Period (24 hours to 30 days): Log in and go to "Account Settings > Responsible Gaming." Under "Cooling-Off," choose from 24 hours, 48 hours, 1 week, or 30 days. Betting and deposits will be paused during this period, but your balance remains safe. Everything resumes automatically once the period ends.

Option 2 — Self-Exclusion (1 month to 5 years): From the same Settings page, select "Self-Exclusion" and choose a period of 1 month, 3 months, 6 months, 1 year, or 5 years. The exclusion also stops all marketing messages from us. Your account will not reopen automatically once the period ends — you will need to submit an active request to restore access.

If you'd like to permanently close your account, send an email to support@xk88.best with the subject line "Account Closure Request" — after KYC verification, your account will be closed and any remaining balance will be refunded. Details Responsible Gaming on the page.

When a match is cancelled or incomplete, xk88 settles bets in accordance with international Sports Betting rules:

Match Cancelled Before Kick-off: If a match never starts and is not rescheduled within 12 hours of the original scheduled time, all bets are considered void and the full stake is returned to your balance. Refunds are typically processed within 30 minutes to 2 hours.

Match abandoned mid-game (cricket): In cricket, if the required number of overs are completed (generally 20 overs in an ODI, 5 overs in a T20) and the result is determined by the DLS method, bets are settled based on that result.

For football: If a match is played for less than 90 minutes, all bets are generally voided and stakes are returned. However, Half-Time bets are settled once 45 minutes have been completed.

Rules may vary by market — if in doubt, click the rules icon (i) before placing your bet to read the terms for that market. If your refund is delayed, share the bet ID with us via Live Chat.

Xk88 tournaments and leaderboard competitions are completely free to enter — no additional fee required. Here's how it works:

How to Participate: During a tournament's set period (usually 1–4 weeks), points are credited automatically when you bet on the designated games or sports. No separate registration is needed — just stay active on the specified games within the given timeframe.

Points Calculation: Typically 1 point per ৳100 wagered. Bonus points are available on select featured matches — these are listed separately on the tournament page.

Leaderboard & Prizes: The leaderboard updates in real time. Within 24–48 hours of a tournament ending, cash prizes are credited directly to the top finishers' balances. Prizes are typically awarded to the top 10 through top 50 players, with total prize pools ranging from ৳50,000 to ৳5,00,000.

To view details of ongoing tournaments Prizes or Sports Events Visit the page.

Xk88 offers two types of regular bonuses — free spins and daily sign-in rewards.

Free Spins: Free spins let you spin selected slots games at no cost. They are usually awarded as part of a deposit bonus or during special promotions. When free spins are credited, you will see a notification in the "Bonus" or "My Offers" section after logging in. Clicking it will open the designated slots game and apply the free spins automatically. Free spins must generally be used within 7 days.

Daily Sign-In Bonus: Log in each day to earn a bonus — typically a cash bonus (৳20–৳500), a free bet, or a multiplier. Log in 7 days in a row to unlock an extra reward. To claim your daily bonus, look for the pop-up or tap the "Daily Rewards" icon on the homepage after logging in — it is not credited automatically, you need to claim it.

The exact bonus terms (wagering requirements) are stated in the bonus description — it's worth reading them before claiming.